Limited Data Access
Any personal information provided to or gathered by E Shopping Mantra Seller Services Private Limited under this Privacy Notice will be stored and controlled by E Shopping Mantra. This information is accessible to only a limited amount of employees at E Shopping Mantra. Although, we may from time to time, compile general demographic information based on your order, this information is shared within our organisation only and has no identifiable personal data associated with it.
To enable you to place an order on our site, we would need to have the following basic information about you: First Name, Last Name, Address, City, Zip Code, State, Country, Phone Number and Contact E-Mail Address.Apart from these, our systems gather additional data like your IP address when you visit our site. We do not allow any unauthorized person or organization be it other members, visitors or anyone in our organization to use any information collected from you.
Examples of Information Collected
Information You Give Us
You provide most such information when you search, buy, bid, post, participate in a contest or questionnaire or communicate with customer service. For example, you provide information when you: search for a product; place an order through E Shopping Mantra or one of our third-party sellers; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us) or Your Profile; communicate with us by phone or otherwise; complete a questionnaire or a contest entry form; compile Wish Lists or other gift registries, provide and rate Reviews; and employ other personal notification services such as such as Available to Order Notifications. As a result of those actions, you might supply us with such information as: your name; address and phone number; credit card information; people to whom purchases have been dispatched (including addresses and phone numbers); content of reviews; the personal description in Your Profile; and financial information.
Information from Other Sources
Examples of information we receive from other sources include: updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising or other services; search term and search result information from some searches conducted through the Web search features offered by E Shopping Mantra Group Companies, Alexa Internet and A9; search results and links, including paid listings (such as Sponsored Links from Overture); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.
Information You Can Access
Examples of information you can access easily at E Shopping Mantra include: up-to-date information regarding recent orders; personal information (including name, e-mail, password, communications and personalised advertising preferences and address book); payment settings (including credit-card information and gift certificate, gift card and cheque balances); e-mail -notification settings (including Alerts, Available to Order notifications, Delivers, Recommended for You and newsletters); recommendations (including recent product-view history, prior-order history and Favorites); Wish Lists and Marketplace seller accounts and Your Profile (including your product Reviews, Requests and Recommendations, your List mania lists, “So You’d Like to…” guides, personal profile, people you tagged as interesting, and E Shopping Mantra Friends).
You can modify your personal details by accessing the Edit profile option at any time from our website
Here are the types of information we gather in detail
Information You Give Us: We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our platform, and communicating with you.
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” and we obtain certain types of information when your Web browser accesses E Shopping Mantra or advertisements and other content served by or on behalf of E Shopping Mantra on other Web sites. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.
E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from E Shopping Mantra if your computer supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.
Information from Other Sources: We might receive information about you from other sources and add it to our account information.
By using or continuing to use the site you agree to our use of your information (including sensitive personal information) in accordance with this Privacy Notice, as may be amended from time to time by E Shopping Mantra in its discretion. You also agree and consent to us collecting, storing, processing, transferring and sharing information (including sensitive personal information) related to you with third parties or service providers for the purposes as set out in this Privacy Notice.
We may be required to share the aforesaid information with government authorities and agencies for the purposes of verification of identity or for prevention, detection or investigation, including of cyber incidents, prosecution and punishment of offences. You agree and consent for E Shopping Mantra to disclose your information, if so required, under applicable law.
What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as Recommended for You, personalised advertisements on other Web sites (e.g., E Shopping Mantra Associates with content served by E Shopping Mantra and storage of items in your Shopping Cart between visits.
If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.
Does E Shopping Mantra share the Information it receives?
Information about our customers is an important part of our business and we are not in the business of selling it to others. E Shopping Mantra shares customer information only as described below and with E Shopping Mantra, Inc. and the subsidiaries which E Shopping Mantra, Inc., controls and that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
Affiliated Businesses We Do Not Control: We work closely with affiliated businesses. In some cases, such as Marketplace sellers, these businesses operate stores at E Shopping Mantra or sell offerings to you at E Shopping Mantra. In other cases, we provide services jointly with or on behalf of these businesses. Click here for some examples of co-branded and joint offerings. You can tell when a third party is involved in your transactions and we share customer information related to those transactions with that third party.
Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable law.
Promotional Offers: Sometimes we send offers to selected groups of E Shopping Mantra customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust your Customer Communication Preferences.
Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that E Shopping Mantra, Inc. or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Protection of E Shopping Mantra and Others: We release account and other personal information when we believe release is appropriate to comply with applicable law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of E Shopping Mantra, our users or others. This includes exchanging information with other companies, organisations, government or regulatory authorities for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice
With your consent: Other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input in addition to maintaining security of your information as per the International Standard IS/ISO/IEC 27001 on “Information Technology Security Techniques Information Security Management System-Requirements”.
We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal information (including sensitive personal information). Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer. Click here for more information on how to sign off.
What About Third-Party Advertisers and Links to Other Web sites?
Our site includes third-party advertising and links to other Web sites. For more information about third party advertising on E Shopping Mantra, including personalized or interest-based ads,
What Information Can I Access?
E Shopping Mantra gives you access to a broad range of information about your account and your interactions with E Shopping Mantra for the limited purpose of viewing and, in certain cases, updating that information. This list will change as our website evolves.
What Choices Do I Have?
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such E Shopping Mantra features as Your Profile, Wish Lists, Customer Reviews and E Shopping Mantra Prime.
You can add or update certain information on pages such as those referenced in the Which Information Can I Access? section. When you update information, we usually keep a copy of the previous version for our records. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of E Shopping Mantra and orders placed with E Shopping Mantra, and it is your responsibility to review them for changes.)
If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of E Shopping Mantra and orders placed with E Shopping Mantra, and it is your responsibility to review them for changes.)
If you do not want us to use personal information that we gather to personalise advertisements we display to you, please adjust you
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer.
Are Children Allowed to Use E Shopping Mantra?
Use of E Shopping Mantra is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use E Shopping Mantra only with the involvement of a parent or guardian.
The information from this website is not shared, rented or given away to anyone. To some extent, the information has to be passed on our courier partners, credit card processing companies, vendors, etc. in order to enable the satisfactory fulfillment of the products delivery. There may be times when we might have to share our data with state and central authorities, law protecting bodies, incase of theft or fraud. and for the safety of our E commerce site , its employees, management and users.
Notices and Revisions
If you have any concern about privacy or grievances at E Shopping Mantra, please contact us with a thorough description and we will try to resolve the issue for you.
Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes.
Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Please find below the details of the grievance officer: